Orders

You can order 24 hours a day via our website at www.emaembroidery.co.uk, e-mail your order to sales@emaembroidery.co.uk or alternatively, you can call 02920 190110  Mon-Fri  9:30am - 5:00pm

Samples

Sample garments can be supplied and will be charged at the singles price plus £3.95 postage and packing (3 samples plus) plus carriage charge. All sample sales are final and non-returnable. Bulky samples due to their size may be sent via carrier and incurs a £6.95 carriage charge. (For premium carriage services/ costs, please see UK carriage charges. Orders outside of UK subject to export carriage terms).

Embroidery & Print
Whilst every attempt is made to ensure that no garments are misprinted or misspelt or damaged during printing and embroidery process, EMA Embroidery or our employees or agents can take no reponsibility for any damages to any supplied garments. We recommend that you must read and understand this statement as its very common for gament to be harm in embroidery and print process. If we supply garments we make sure we order extra garments for our's and our valued clients security.All plain garments will be sold against full payment in advance and orders with embroidery or print or both will be subject to 100%  or atleast 50% advance payment at the time of placing your order.

Sample Logo

We always encourage our customers to ask for sample of their art work, which is FREE OF COST. if without approving samples,you place your order, and than point out any mistake, wrong colour, spelling error etc than EMA Embroidery and any of our employee or agent is not held responsible for any mistake or error.”and no refund will be offered by EMA Embroidery ltd.

Delivery

We can normally despatch your order the same day if ordered plain garments without any printing or embroidery and your order received before 4.00pm. Free next day delivery U.K. mainland and Isle of Wight on all orders over £500 goods value, under £500 goods value also next day delivery at £6.95 per consignment. Next day a.m. and Saturday delivery is available, charges upon request and are per box. U.K. offshore islands and overseas sent post or carriage by arrangement. All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for non or short delivery. If there is a discrepancy all deliveries should also be signed for as unchecked, damaged or both, if both apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carriers delivery person. This is when any shortages or damages or both should be noted on the carriage terms.

Payment

BACS is our preferred method and has many benefits – it automates regular payments, reduces time and cost. Contact our Credit Management team to discuss in more detail.

BACS, Cash/cheque or credit card payment with order or on collection non account customers, 30 days net from date of invoice on approved accounts. We are pleased to open a credit account subject to approved trade references (please request an account opening form if one is not enclosed with this Directory).

VAT

All adult sizes plus VAT at the rate ruling at the time of delivery. Child sizes zero rated. Certain larger children’s sizes may be VAT applicable. Ralawise will adhere to all relevant VAT legislation on safety footwear.

Collection

Collections can be made from our shop 127 Penarth Road, Grangetown cardiff. between 9.30am-3.30pm Monday to Friday.

Opening hours

EMA Embroidery opens to take orders between 9.30am-5.00pm Monday to Friday.

Main Terms and Conditions of Sale

Delivery
2. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Company's premises unless otherwise agreed. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery. All shortages, damages or non-delivery of goods must be notified to us by telephone within three working days and confirmed in writing within five working days of despatch. Claims for shortages or non-delivery must be supported by the carrier's consignment or proof of delivery note on which the goods have been signed for as unchecked, short, or damaged as appropriate. By arrangement all deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for non or short delivery if there is a discrepancy. All deliveries should also be signed for as unchecked, damaged or both, if apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carrier's delivery person, when any shortages or damages or both should be noted on the consignment/proof of delivery note and signed for as such.

No claims for shortages or damages will be entertained unless goods are checked at the time of delivery in the presence of the carrier's employee. While every effort will be made to despatch goods on time, no responsibility will be accepted for late or non-delivery, or for any consequential loss whatsoever.

3. Goods despatched to any third party at the purchaser's request are entirely at the purchasers' risk, and it is the purchaser's responsibility to ensure that goods are correct in every respect before any processing of the goods commences.

Price
4. We retain the right to change prices, carriage costs and specifications without prior notification. We will not accept any liability or third party loss in the event we change prices, carriage costs or specification without notification.

Specification
5. Sizes, measurements and descriptions of goods are for guidance only and the company cannot guarantee absolute consistency of size, material, proportion, colour or shade. All products supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the garment label. The Company will accept no responsibility if instructions are not followed precisely.

6. Size, style, fabric content, specification, quality, colour and suitability for chosen purpose should be checked by the purchaser on receipt of the goods. While every effort is made to ensure consistency of colours and shades, variation may occur from one dye batch to another and the Company will accept no responsibility for such variation. Goods should be checked upon receipt. Worn, printed, embroidered or otherwise processed goods cannot be returned.

Returned Goods
All sales are final. The Company does not trade on a 'sale or return' basis. We do accept returns subject to the following conditions being met:

7. Proof of purchase (relevant invoice and despatch note number required).

8. Returns Authorisation Note must be obtained prior to return of goods.

9. Minimum restocking charge is £25/€33 or 15% of goods value (whichever the greatest).

10. The Customer will maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery until paid for in full or returned safely and in its original packaging to the Company.

11. The Company do not accept back goods if they have been worn.

12. EMA embroidery retain the right to refuse returned goods should the company deem them to be unsuitable for resale.

13. Printed or embroidered goods will not be accepted back for returns under any circumstances.

14. Garments sold as samples are non-returnable.

15. Goods cannot be returned after 28 days from date of purchase.

16. Returns carriage charge is £11/€15 per box.

17. In the event our carrier arrives and the goods are unavailable to collect, a surcharge will become payable at £11/€15 per failed collection.

18. EMA Embroidery will only accept back returns to a maximum of 5% of a customer's annual turnover with EMA Embroidery Ltd.

19. All High Visibility garments that are governed by Health and Safety legislation, should they be returned we will only accept these items if they contain their original packaging and legislative documentation within.

20. Suiting Policy (Brook Taverner)
With the introduction of Brook Taverner and due to the complex nature of the packaging requirements and potential garment damage, all returned Brook Taverner products will incur an additional £2/€2.50 per garment re-stocking charge in addition to the standard EMA Embroidery returns policy. (EU/international returns by arrangement only).

21. The Result AirDown® product range is non-returnable.

22. All underwear is non-returnable

24. Credit will not be extended to the purchaser unless approved in writing by the Company.

25. Where credit has been granted, payment is due within thirty days of the invoice date unless otherwise agreed in writing. Where no credit is granted, payment is due immediately on the invoice date.

26. Goods will not be despatched when a purchaser's account is overdue or the credit limit has been exceeded. Returned or represented cheques will incur a charge of £20/€26 per representation.

27. The Company reserves the right to charge interest at the rate of 2% per calendar month or part thereof on all overdue sums, and such interest will remain payable after any court judgement.

28. Overdue Payments via a Credit Card: In the event of a customer wishing to pay off their overdue credit account, the company will impose a charge of 1.5% for payments over the agreed normal credit terms. There will be no additional charge if paid before normal credit days.

29. Title to goods shall not pass to the purchaser until all sums due to the company for any other goods supplied to the purchaser (in respect of which payment has become due) have been paid in full.

30. Until title has passed to the purchaser, the purchaser shall not deal with or dispose of the goods other than in its normal course of business, and until such time the Company reserves the right to enter onto the premises of the purchaser or its agent or customer to repossess all or part of the goods, without prejudice to any other legal remedy available to the Company.

31. Risk in the goods will pass to the purchaser immediately upon delivery, which unless otherwise agreed means delivery at the Company's premises to the appointed or agreed carrier, or otherwise to the purchaser or its agent in person.

32. Until title passes to the purchaser it shall indemnify the Company against all loss or damage to the goods, including damage in transit, or depreciation in the value of the goods.

33. The Company shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the Company shall be entitled to a reasonable extension of the time for performing such obligations. The party not affected may terminate this agreement by giving 28 days notice to the Company.

35. The Company shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit or indirect or consequential loss arising under or in connection with the Contract.

36. Only contracts signed by a director of the Company will be binding on the Company.

PLEASE NOTE: We always recommend that all goods within this catalogue are checked for their suitability of purpose to any application process, including wearer trials. Any alterations to goods will deem them unreturnable.

ALL COLOURS AND SIZES DETAILED OR ILLUSTRATED IN THIS BROCHURE ARE FOR GUIDANCE ONLY

Some colour icons are not a true representation of their appearance. Grey Marl, Ash, Denim, Washed and Vintage are examples of colours/styling that cannot be accurately displayed. In the event confusion occurs with colour icons, EMA Embroidery Ltd will not be held responsible for any losses incurred. We always recommend samples of garments are obtained in advance of orders being placed.